Regarding the warranty issues, we confirmed that the majority of complaints were resolved by providing the customer with a refund or replacement. We have added dedicated service agents to expedite any necessary reviews for customers. We apologize for any inconvenience this may cause to customers with valid claims. Part of this process requires verifying eligible claims and identifying potentially illegitimate claims.

In terms of delays with refunds for Ionic smartwatches, we are working to process all valid refund requests for our customers as quickly as possible. Consumers also state that when they receive replacement devices those replacement devices are faulty.īBB has reached out to Fitbit Inc to address the above issues and Fitbit responded with: Complaints on file state that consumers submitted the required information for a refund due to the recall of the Ionic smartwatch and have not received their refund. Based on BBB files this company has a pattern of complaints.

A review of complaints was completed in October 2022. came to BBB’s attention in September 2011.

Fitbit ionic chargers